Shipping policy

Shipping Policy

Standard Courier Delivery
We aim to deliver your hamper via Royal Mail within 48 hours (excluding Mondays when we are closed) or as per your selected shipping option.  When you place your order, please check the order confirmation email for any address issues and let us know immediately if any amendments are needed.  You will receive a tracking number from Royal Mail so you can track your parcel from order to delivery.

Click & Collect – collect from our deli
We have a Click & Collect option that allows you to place your order online to collect your hamper from our deli in Wimborne and this option is free of charge.  Click and Collect orders are normally processed within 48 hours (excluding Mondays when we are closed).  We will email you to let you know when your hamper is ready for you to pick up, but if you need your order for a specific date, please contact us via email and we will do our very best to meet your request.

When the hamper arrives
Please unpack the order and in the unlikely event of a problem, please contact us immediately and ensure you take photos of any damaged items/box. 

If your order is delayed
In the unlikely event that something goes wrong with your delivery, please let us know as soon as you are aware of the issue.  We will be happy to follow up directly with the courier on your behalf or the courier should keep you full informed of any issues.